Privacy Policy

Last updated: October 23, 2026

1. Who we are

STEADIERLEGS sells digital products through https://www.steadierlegs.com/.

The business is owned and operated by Carlo Alesina, established in Italy.

Data Controller and Privacy Contact: Carlo Alesina
Business address: Italy
Email: support@steadierlegs.com

This Privacy Policy explains how we handle personal information when you visit our website, purchase digital products, or contact customer support.

2. How we use your information

We use customer information exclusively to:

• Process and manage purchases.

• Receive and verify payments.

• Deliver purchased digital products and provide access instructions.

• Maintain customer access where included in the purchase.

• Answer questions and provide customer support.

• Manage refunds, complaints, and payment disputes.

• Protect transactions and website security.

• Meet accounting, tax, and other legal obligations.

We do not use customer information for unrelated purposes.

We do not sell or rent customer information, share it for cross-context behavioral advertising, or use it for targeted advertising.

We do not use purchase information to send promotional newsletters or create advertising profiles.

If we wish to introduce a new use requiring consent, we will explain it and obtain the necessary consent before that use begins.

3. Information we collect

We collect information appropriate to your interaction with us, including:

Customer details: name, email address, and billing information required for your purchase.

Order details: products purchased, price, currency, purchase date, transaction reference, and payment status.

Customer access information: account details and access records where needed to provide purchased content.

Support correspondence: information you provide when requesting assistance, a refund, or help with an order.

Technical information: IP address, browser and device information, and logs necessary to operate and secure the website.

Privacy preferences: records needed to remember and demonstrate your privacy choices.

Required checkout fields are identified during the purchase process. Without information necessary to fulfil an order, we may be unable to complete the purchase.

4. Payments

Payments are handled through the payment services available at checkout.

Payment providers process the information necessary to authorize payments, prevent fraud, and meet their legal obligations. Their own privacy notices apply to processing they carry out as independent controllers.

Payment providers: Stripe e Paypal

5. Legal bases

Where the General Data Protection Regulation applies, we process information on the following bases:

• Contract: to process your purchase, deliver digital products, and provide related assistance.

• Legal obligation: to comply with accounting, tax, and other legal requirements.

• Legitimate interests: to protect our website, prevent fraud, resolve disputes, and defend legal rights, where these interests are not overridden by your rights.

• Consent: where required for an optional feature or another specifically disclosed activity.

We do not rely on acceptance of this Privacy Policy as blanket consent to process personal information.

6. Necessary service providers

We disclose information only as necessary to providers supporting website operations, payment processing, digital delivery, customer support, security, accounting, or legal compliance.

Relevant service providers:
These disclosures support the purposes described in this policy. They do not authorize unrelated advertising or marketing uses on our behalf.

Where providers process information on our instructions, we use appropriate contractual arrangements. Some providers process certain information independently to comply with their own legal duties.

We may also disclose information where required by law or necessary to establish, exercise, or defend legal claims.

7. International processing

Our business operates from Italy. Information is processed in Italy and in other countries where our necessary service providers operate.

Other relevant processing countries: Italy

Information processed abroad may be subject to local laws, including lawful requests from public authorities.

Where the GDPR requires safeguards for transfers outside the European Economic Area, we use an applicable adequacy decision, appropriate contractual safeguards, or another lawful mechanism.

You may contact us for information about the safeguards applicable to your information.

8. Retention

We keep information only for as long as needed to fulfil the purposes described in this policy.

• Order, invoice, and accounting records are retained for the applicable statutory period.

• Customer access information is retained as necessary to provide the access purchased.

• Support correspondence is retained for after resolution, unless a legal obligation or dispute justifies longer retention.

• Security logs are retained for unless needed to investigate an incident.

• Privacy choice records are retained as necessary to respect your preferences and demonstrate compliance.

Information is deleted or anonymized when there is no longer a justified need to retain it.

9. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

Our website is operated without advertising, remarketing, or customer profiling technologies.

Any strictly necessary technologies support functions such as security, checkout, login, product access, and remembering privacy preferences.

10. Your rights

Depending on applicable law, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion.

• Obtain a portable copy of certain information.

• Object to or restrict certain processing.

• Withdraw consent where processing relies on consent.

• Receive information about disclosures.

• Appeal a refusal of a request where this right applies.

Contact support@steadierlegs.com with the subject “Privacy Request.”

We may verify your identity before acting. We respond within the applicable legal deadline and explain any lawful reason for refusing or limiting a request.

To appeal a decision where applicable, email us with the subject “Privacy Appeal.”

We do not discriminate against customers for exercising privacy rights.

Deletion requests do not require us to erase records we must retain by law or information necessary for a legitimate legal claim.

11. United States and Canadian customers

We respect rights provided by applicable United States federal and state laws and Canadian federal and provincial privacy laws.

The availability of particular rights depends on the law applicable to the business and processing concerned.

Because we do not sell personal information or use it for targeted advertising, we do not operate those activities as a condition of purchasing our products.

Canadian customers may contact our Privacy Contact regarding access, correction, consent, or complaints.

You may also raise concerns with the competent privacy regulator, including the Office of the Privacy Commissioner of Canada or an applicable provincial authority.

12. Health information

Our digital products provide general educational fitness and wellness content.

We do not request medical records or diagnoses to process a purchase. Please avoid sending sensitive medical information in ordinary customer support messages.

If you send health information, we will handle it only as permitted by applicable law and will not use it for advertising or profiling.

13. Children

Our website and products are intended for adults. We do not knowingly collect personal information from children under 18.

Contact us if you believe a child has provided information so we can investigate and take appropriate action.

14. Security

We implement appropriate technical and organizational measures designed to protect personal information.

No online system can guarantee absolute security. Where a security incident requires notification, we notify the relevant authorities and affected individuals as required by law.

15. Complaints

For privacy questions or complaints, contact:

Carlo Alesina
Email: support@steadierlegs.com
Address: Italy

Where applicable, you may complain to the Italian Data Protection Authority or another competent data protection authority.

16. Changes

We update this policy when necessary and revise the date above.

We do not introduce an incompatible use of customer information merely by changing this page. Additional notice or consent will be provided where required.